Pay later in 30 days

Frequently Asked Questions

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smoothpayments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle theirpayments.

Is my payment information safe?

I haven’t received an email with my statement/payment information.

I have asked for a refund. How will I be refunded?

I have cancelled my order. How long will it take until I receive my refund?

I've received a statement, but I've not yet received my goods.

What happens to my statement, when I've returned the goods?

Have you received my payment?

Can I pay before the due date?

What do I need to provide when I make a purchase?

How does Pay later in 30 days work?

I have been asked to go to the Klarna site. Is this correct?

What happens if I don’t pay for my order?

What happens if I cancel or return my order?

What are my payment options with Klarna?

Why have I not been offered Pay later in 30 days?

Will a credit search take place against me?

How can I increase my chances of being accepted for Pay later in 30 days?

Am I eligible for Pay later in 30 days?

I still have questions regarding payment, how can I get in touch.